How difficult can a company be?

You fill out a form online for some sim cards and you get to the part where it asks you to enter security password information.
'choose your security question'
I just clicked on mothers maiden name.
Then it asked me to enter security password.
So I entered her maiden name. With me so far? Simple huh?
Wrong!
'Error message! You Must include numerics!'
Who the hell has a name with numbers in?
Up pops an online help telling me that they can assist.
Their answer?............'You have to include numerics'
My answer?...........Hello O2, Orange, anyone else....
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